Cancellations, Refunds & Returns

Refunds will be processed as soon as practicable but will be processed within a maximum of 30 days. It is not reasonable for us to accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and issuing a refund.

If you wish to cancel your order after dispatch because you were unable to accept the goods on the agreed delivery date, you will be liable for a delivery charge, which will be deducted from your refund. If you wish to cancel you order once you have received your goods, you can give us a notice of cancellation. You have seven working days, by statute, from the day after the date of delivery of the goods. You must notify us, in a durable form, either by email to sales@shedcity.co.uk, or in writing to Shed City, Whitchurch Road,Wellington,TF1 3AG. You must keep the goods in good condition whilst they are in your possession.

You should return the goods to us, you will bear the cost of returning the goods, upon receipt of the goods you will receive a full refund or any monies paid or exchange or credit if applicable. In the case of customised orders, where goods have been made specifically to your order, the above cancellations do not apply.